FAQs
Helpie FAQ
- Reseller
- What If I'm Not Satisfied With Your Reseller Program?If you are not happy with our reseller program then you can cancel your Reseller Account at any time.
- Can I Decide My Own Selling Prices For My Online Store?Yes, you can. You can set the selling prices for all products and services individually as per your preferred profit margin. You can also offer special discounts to your customers. We also have a global pricing option for certain products that lets you quickly set the pricing for most of your products easily.
- What Payment Methods Should I Use For Receiving The Payments On My Online Store?We provide WHMCS for billing and payment to our reseller partners. It supports many payment gateways by default and you can also add more 3rd party payment gateways as well. You can use any WHMCS compatible payment gateway of your choice.
- Will You Provide Tech Support To Our Customers?We will indirectly provide support to your customers thru you. You can discuss customer service issues with our tech support team who will provide you with expert advice and help you resolve your customer service issues efficiently.
- Is There Any Upfront Fee Or Fixed Monthly Fee To Join Your Reseller Program?There is no upfront fee or fixed monthly fee to become a reseller. However you will have minimum monthly business targets to maintain your reseller status.
- Is There Any Reseller Discount Available For Bulk Purchase?Yes, you will get reseller discount based on your monthly billing. Your reseller discounts will vary based on the volume of recurring business revenue you generate. You can make bulk purchases at a discounted price every month and resell services to your customer based on monthly, quarterly, half-yearly or yearly billing plans. Renewal subscription-based products or services are billed to you based on your original order value.
- What Happens When My Account Does Not Have Provision For Service But A Customer Has Placed The Order And Made Payment On My Store?If you do not have enough resources available in your account to provision your customer order then such order will not get provisioned till you have made necessary order and provision arrangements with us. It is like maintaining the necessary stock of inventory before you directly sell your customer or you will have to wait till your customer’s order reaches you for further delivery.
- Is Your Service Infrastructure Secure & Reliable?Yes. To deliver best in the business class service, we have partnered with one of the best data centers in the industry to provide a robust infrastructure with 99.99% up-time. All our servers are based on Dell Power Edge Servers with Dual Intel Xeon E5 Processors and minimum of 128 GB RAM and RAID-10 4X SSD Storage. We use latest server operating systems, database software and most up to date applications to avoid any known issues. Our data centers are equipped with redundant power supply and multiple internet sources for uninterrupted service delivery.
- How Do You Handle Emergency Support Requirements?We are available 24/7 for any emergency support. We offer priority support to our reseller partners to ensure your business is not affected with us. Our technical experts are available on phone, email and chat for any immediate response required.
- How Do I Get Started With Your Reseller Program?You can contact us directly by phone, email or chat and one of our representative will help you with complete on-boarding process.
- Payment Options
- Razerpay (INR Currency Only)
- HDFC Bank Transfer (INR And USD Currency)
HDFC BANK LTD.
BANK ADDRESS: ANCHORAGE BUILDING, 170/171, CENTRAL AVENUE Road, CHEMBUR, MUMBAI – 400071
ACCOUNT NAME: HIYA DIGITAL PRIVATE LIMITED
ACCOUNT NUMBER: 99944444488888IFS CODE: HDFC0000013
SWIFT CODE: HDFCINBB - ICICI Bank Transfer (INR And USD Currency)
ICICI BANK LIMITED
BANK ADDRESS: RUNWAL RESIDENCY, NEAR HOTEL MALHAR, D. K. SANDHU MARG, CHEMBUR (EAST) MUMBAI – 400071 INDIA
BENEFICIARY NAME: HIYA DIGITAL PRIVATE LIMITED
BENEFICIARY ACCOUNT NUMBER: 623905034085IFSC CODE: ICIC0006239
SWIFT CODE: ICICINBBCTS - State Bank Transfer (INR And USD Currency)
STATE BANK OF INDIA
BANK ADDRESS: SUNBEAM, 18TH ROAD, CHEMBUR (EAST), MUMBAI – 400071 INDIA
BENEFICIARY NAME: HIYA DIGITAL PRIVATE LIMITED
BENEFICIARY ACCOUNT NUMBER: 35855479035IFSC CODE: SBIN0000533
SWIFT CODE: SBININBB - UPI / Bharat QR (INR Currency Only)
Please share the payment screenshot with accounts@hiya.digital or WhatsApp at +91-9920910100.
- PayPal (USD Currency Only)
- Cheque Payment (INR Currency Only)
Please send your Check Payment by courier in favor of “HIYA DIGITAL PRIVATE LIMITED” payable at Mumbai to the below address:
HIYA DIGITAL PRIVATE LIMITED
6/A, Soho Court, S. G. Barve Marg, Sindhi Society, Chembur East, Mumbai – 400071 INDIA
- Affiliate
- What Is An Affiliate?An affiliate is someone who promotes someone else’s products or services to potential customers on their website, in return for a commission for any sale that occurs.
- What Is An Affiliate Program?Our affiliate program is a revenue sharing program where the affiliate (that’s you!) drives traffic to our web site in exchange for commissions on sales of our services
- Who Can Become An Affiliate?Anyone who owns a website can become an affiliate with us simply by hosting banners and affiliate links for our organization on their website.
- What Are Affiliate Links?They are special links provided by us to you (our affiliate) to track sales generated by you.
- How Does Our Affiliate Program Work?When a visitor on your site clicks on the affiliate link to our site and completes a purchase, you get a commission on every service they buy from us.
- Am I Eligible For The Affiliate Program?Anyone can become an affiliate, but we do reserve the right to refuse membership to our site or revoke your membership at any time if we deem that your site contains objectionable content or violates any of our Affiliate Agreement conditions.
- If I Don’t Have A Website, Can I Still Apply To The Affiliate Program?Yes, you can. To become a member of the Affiliate Program, all you need to do is share the affiliate link / code in your network either through a website, blog, social media network or even via email. Sharing link via EMAIL should not be used for SPAMMING.
- How Do I Become An Affiliate On Hiya Digital?There are 3 basic steps to follow:
- Signup & Activate your affiliate account
- Select your banner and get HTML Code
- Place banner ad code on your site and start earning!
- Does It Cost Me To Become An Affiliate?No. As long as you are an active affiliate for the Basic Affiliate Program. The Basic Program is free to join while you can join the Advanced Program starting at a nominal cost.
- What Products Can Affiliates Promote For Hiya Digital?Affiliates can promote the following services:
- Web Hosting
- Email Hosting
- Reseller Hosting
- VPS Hosting
- Dedicated Server
- SSL Certificate
- Web Designing
- Web Development
- Web Promotion
- How Much Commission Do I Earn?We offer a commissions up to 25% on most products additionally you get INR 1000.00 as signup bonus.
- How Do You Pay My Commission And In Which Currencies?Hiya Digital currently offer affiliate commission payment methods as below:
- For Indian Affiliates: By Cheque / Net Banking / Credit To your customer account.
- For International Affiliates: By PayPal / Credit To your customer account
- When Do I Get Paid For My Sales?Your Commissions for the current months earning are paid at the end of the next month. For e.g. your commissions for the month of June will be paid at the end of July. Commission payments are issued subject to minimum of INR 5000.00 commission balance in your account.
- How Do You Track Affiliate Sales?We track affiliate sales by using cookies which record a customer’s visit and IP address and carry that information from the Affiliate’s website to ours. The cookie enables the sale to be attributed to the Affiliate’s account that hosted the link, ensuring that the Affiliate receives their payment for the sale.
- What If Your Visitor Doesn’t Purchase Right Away, But Purchases Later By Going Directly To Hiya Digital?We use a 60 day cookie, which enables you to earn a commission up to 60 days after someone clicks on your ad code and makes a purchase with us
- How Long Does The Tracking Cookie Last?Hiya Digital keep the cookie active for 60 days. If the customer decides to purchase the product from your site or directly from our site, you will be credited for the sale within the cookie validity period
- What Should I Do If A Customer Contacts Me?You can just forward those queries to us and we will help the customer resolve any issues that they have with their account with us.
- What Should I Do If I Have More Questions Or Need Help?In case you have more questions regarding our Affiliate Program, please contact us at info@hiya.digital